Our first priority and objective is to bring honor and glory to the Lord Jesus Christ! Everything we do encapsulates this number one goal!
Our second priority is customer satisfaction! This includes
Customer satisfaction is very important to us, it is how we meet our number one goal. We want your service experience with us, to both relieve you worries and impress you. We work very hard to achieve these goals, that's why we back them up! If you are not satisfied with the service that was provided to you, and we cannot achieve your satisfaction, we will refund all your money. It's that simple.
Offering next day* service to a 20 miles radius, centered in Pasadena Maryland!
Fully Certified service technicians!
Extensive warranty protection! "one year parts and service labor"
Full, Home Appliance and Heating and Air Conditioning service. "One call fixes it all" We also provide services on home spa's.
Home of the TrueCare preventive maintenance program. "The TrueCare Advantage"
A word about who we are:
We are Gracie Appliance, Heating & Air Conditioning, Inc., and we have been in business here in Maryland since 1976, (formerly George R. Gracie and Sons Inc.). We have 42 years of service experience in the appliance and air-conditioning industry. We provide service on all major home appliances, as well as on heating and air conditioning systems.
Each of our trucks are stocked with the fast moving parts of our industry to enable us to complete most of our calls on the first trip. If we must make any additional trips to procure parts, you will not incur additional service charges.
We warranty every part we install plus the associated labor to install those parts, for one year. Our service charge is warranted for one month. Our service charge covers our travel time and our diagnostic services.
Last, but not least, we are a company owned by Christians. We will do our best to treat you in a way that will bring Honor and Glory to our Lord Jesus Christ. If you ever feel that you were treated unfairly, please bring the matter to our attention so we may correct the problem.
Thanking you in Advance,
George R. Gracie ggracie@GracieAppliance.com (Owner)
* In most cases.